Q: What quality do you have ? How do you differentiates it ?

A: We have VS, VVS quality.    

Q: Product for high temperature resistance ?
A: White moissanite temperature resistance 1000-1200 degree.

Q:Do you accept OEM service ?
A: OEM order is warmly welcomed and we have lots of successful experiences in doing OEM projects. What`s more, we have design team who can give you the professional suggestions on package.

Q: Is there any guaranty on bulk order ?
A: If you think the bulk order quality is different from samples, please provide the certificate from independent third-party testing agency. If it`s true, we will refund you payment or replacement .

Q: What`s your MOQ?
A: We have MOQ from 1 pcs -1000pcs according to different product.
1mm-3mm 1/carat,4mm-10mm 1pcs.

Q: Can you provide free samples?
A: No free moissanite sample, Cubic zirconia we will provide free sample.

Q: How about the shipping time ?
A: For stock gemstone, ship within 2 days, some can be shipped the day; customized and irregular gemstone, production time 15-20 days .

Return policy
·We provide 7days warranty for this item, but damage after use or artificially damaged is not acceptable
·Please sent us the briefly description including the goods images which show the damage.
·Please reflect us the damage within 2 days after you receive the product.
·Please allow little color vary because of difference camera or light enviroment.
·We will deal with your notice within 24 hours. Refunds are made only when the replacement are not available.
·Buyer will be responsible for the shipping cost for the replacement item.