We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. during return will create shipping fee and custom tax, buyer need to pay for it.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items including all white gold items since they are custom made ). Please get in touch if you have questions or concerns about your specific item.

Q: What gives moissanite its fire?
A: A gemstone's fire is determined by a gemological property called dispersion. Moissanite's dispersion is 0.104, which exceeds that of any gemstone, including diamond, ruby, sapphire and emerald.

Q: Will moissanite fade or change color over time?
A: No. There are no likely situations in which the color of moissanite will be permanently changed. Moissanite does undergo a temporary color change when exposed to extreme heat from a jeweler's torch during jewelry repair, but with proper bench techniques there will be no lasting damage, and the stone will return to its normal color once it cools.

Q: Is moissanite resistant to scratching?
A: Yes. Moissanite is durable, tough and extremely resistant to scratching and abrasion. With a hardness of 9.25, moissanite is harder than all other gemstones except diamond.

Q: How should I care for my moissanite jewelry?
A: As with any fine jewelry item, an ultrasonic cleaner can be used. However, it is best to be gentle with your valuable treasures. You can also clean your moissanite jewelry using a commercial (non-acid based) jewelry cleaner or with mild soap and water using a soft toothbrush.

Q:Do you accept OEM service ?
A: OEM order is warmly welcomed and we have lots of successful experiences in doing OEM projects. What`s more, we have design team who can give you the professional suggestions on package.

Q: Is there any guaranty on bulk order ?
A: If you think the bulk order quality is different from samples, please provide the certificate from independent third-party testing agency. If it`s true, we will refund you payment or replacement .

Q: What`s your MOQ?
A: We have MOQ from 1 pcs -200pcs according to different product.
1mm-2.5mm MOQ 1carat, 3mm-15mm MOQ 1 pieces

Q: How about the shipping time ?
A: For stock gemstone, ship within 2 days, some can be shipped the day; customized and irregular gemstone, production time 15-20 days .

Packaging

Selling Units: Single item
Single package size: 10X10X10 cm
Single gross weight: 0.5 KG
Package Type: PP bag & gift box & bubble bag & carton box